1. Forum: Suggestions
+5
Under review

The thumbnail for animated gif should bear a movie icon.

Caloonese 12 years ago • updated by Sarah 12 years ago • 0
Most of the thumbnails of animated gif file are not representative of its contents. They are usually not very interesting looking. If the users are scanning for interesting material solely based on the look of the thumbnails, many of these animated gif will not be picked. Adding a movie icon/watermark on the thumbnail will help alot.
Answer
Sarah 12 years ago
Thanks for the suggestion. 
+5
Answered

Delete my picture from an imgur link

Balkazzaar 12 years ago • updated by Sarah 12 years ago • 0

I sincerely apologize for asking newbie questions. Rest assured, i have referred the FAQ section before posting my query below.


I have been trying to get in touch with imgur support for a while to delete an image from a link. I had even emailed this concern via email to support@imgur.com, but received no response or reply.

I even sent a PM hoping for some response from the administrators.


I had uploaded this image to my account and after uploading it, i deleted the image from my account. But it still shows up in the link. I cannot post the link here for privacy reasons. The Request deletion link does not accept links ending in .picture-extension format

I would like to have my image deleted from the link ASAP due to privacy reasons. I would be truly grateful if you could delete this permanently from the link.


Please reply if you would like me to post the link or email the link to you.


I would be truly grateful if you could help me resolve the issue as early as possible


Thank you.



Answer
Sarah 12 years ago

This happens because our CDN, Edgecast, gets backed up and does not remove images. The images have likely been removed from the Imgur server, but not from the CDN. The only thing we can do is continue to pressure them. http://imgur.com/removalrequest accepts URLs in picture extension format and is the best way to get your image removed. 

+5
Fixed

I can't see any images in the gallery.

Cynthia Honeycutt 12 years ago • updated by agenbolakaki 9 years ago • 3
I can't see any images in the gallery. This is the second day this has happened. They are black boxes with the little image symbol in the center.
Answer
Sarah 12 years ago
Should be fixed, if not please write to support@imgur.com
+5
Fixed

Images not loading even after DNS change

SuperChocobo 13 years ago • updated by lucywill 10 years ago • 3
I'm getting this image loading problem on all browsers, and all computers connected to my network, even after a DNS change.

I have no idea what is going on.

Update: Yesterday imgur was working fine but today it isn't. Images that were uploaded before it started going wrong all work fine, even if I clear my history.I can also see the images fine if I access them from a proxy.
Answer
Alan Schaaf (Founder) 12 years ago

There are some issues with people not being able to load images, specifically in Europe and The Netherlands. I've contacted Edgecast (the network used to display the images) and they're aware of what's happening and are working to get it fixed.


Sorry for the trouble, but it looks like things are out of my hands at this point. However, Edgecast is usually really on top of things, so I expect this should be resolved soon.

+5

I can see a picture load but then it goes black instead of being fully loaded. Only some pics. Not sure what the pattern is.

Sue 10 years ago • updated by Hanne 10 years ago • 2
Scenario:

I'm browsing reddit and use RES's preview to see a pic linked to imgur. 

Normally, if it's high-res I guess, it loads revealing the pic from top to bottom. I can see the top, the middle, etc. while the rest of the unloaded photo is blank or black. Then the entire photo loads, refreshes(?) and I can see the photo! Great.

I've been having this problem where certain pics (can't figure out the pattern) load from top, to top-middle, to almost-middle, to middle-after then it just goes black. I just saw at least half of the photo, but it just goes black. 

I click on the imgur link and the same phenomenon happens. There's just a black thing instead of the photo I almost saw.

Except- this doesn't happen to all photos! I just wanna figure out what's going on. : (

Does anyone else have this problem? I've tried "imgur" "load" "black" and other keywords but I haven't been able to find anyone with the same problem.

I am on a Mac using Safari. 
+5

Can I please stay signed in??

Daniel Jordan 12 years ago • 0
I'm tired of having to log back in every 5 minutes. I have time to waste, but YOU'RE NOT LETTING ME DO IT!!!!!!
+4

IMGUR has broken for me

nicholas mullen 12 years ago • 0
Half the time I look at pictures, and everytime I look at galleries, the picture only shows up for a split second, and them dissapears, making imgur impossible to view for me. This has been happening to me for the past 2 weeks.  I have tried using different bowsers and clearing cookies and cache. Please help, because I love imgur and have been using it since I first saw a redditor post it as a small project he was working on. Without it, reddit would not be what it is today, which it just is not for my case anymore because of this problem.
+4
Searching answer

Plus/minus keys (+/-) for upvote/downvote not working in Firefox 15

evilmishie 12 years ago • updated by Sarah 12 years ago • 0

Hi, has anyone noticed a bug where the +/- for upvote/downvote doesn't work on Firefox 15? I don't have another machine with Firefox 15 installed so I don't know for certain it's a bug, but I tried running Firefox in Safe Mode and the functionality was still gone. It works in Google Chrome and IE on my computer, so I don't think it's my computer. If you could take a look at it, it'd be great, thank you! imgur love <3

+4
Not a bug

Imgur won't let me sign on with facebook :(

Angela Keeley 12 years ago • updated by Sarah 12 years ago • 0

I use facebook to sign on to Imgur and yesterday it was working fine at school, but when I came home and tried signing on it redirected me to a facebook sign in page which short-circuits and won't load my profile. Help! I need to upvote things and share imgur with the world!

Answer
Sarah 12 years ago

This is an error on Facebook's side. Please email support@imgur.com to have your account dissociated from FB. 

+4
Under review

Clear way to move images to different albums

Firstname Lastname 12 years ago • updated by Sarah 12 years ago • 0
I love imgur and recommend it to everyone because it is so easy to use and intuitive.

The only thing that isn't easy is moving images to albums.  I always have to search around for that screen where it shows All images, Album Images, Non-Album images.

I'd love to see a simple page to organize pictures, in a place that a newb could find.


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