+1
Not a bug

Unable to Re-Subscribe to Pro

GenieElizabeth 6 years ago • updated by Sarah 6 years ago 0
I have had a PRO account for a year; it was set to autopay via paypal.  All of the sudden it has gone back to a basic account, I have no access to at least 1000 images, and when I tried to resubscribe to pro, it tells me my "invoice has already been paid."  So on the one hand I'm being shown that I've paid for pro, but on the other hand, am still stuck with the limitations of a free account.  I even created and verified a NEW paypal account to try and renew subscription that way - it said the same thing.  So now I'm really really frustrated.   Is it possible to create a new IMGUR account, pay for pro for that one (since hopefully it won't give me the same glitch), and move ALL of my photos over?  (even the ones that are being hidden despite being in a pro account?)   Sarah you have helped me with this quite a bit and I appreciate it, but I am getting nowhere and I have images i do NOT want to lose.  Can anyone help?

Answer

Answer
Not a bug
The issue with PayPal has been resolved.
Not a bug
It's a problem with PayPal and there is nothing we can do, unfortunately. It will never let you resubscribe for some reason. Email support@imgur.com to find out how to send a one-time payment. 
Answer
Not a bug
The issue with PayPal has been resolved.